1. Eligibility for Refunds
We offer refunds in these cases:
- Service Errors: If we fail to meet agreed accuracy standards (below 99% accuracy)
- Missed Deadlines: When delays are our fault (excluding client-caused delays)
- Cancellations: For unused prepaid services if canceled before work begins
Non-refundable Items:
❌ Completed work meeting original specifications
❌ Rush service fees (if work was delivered on time)
❌ Custom projects where work has already begun
2. Refund Process
Step 1: Submit request within 7 days of delivery to [refund email]Step 2: Include:
- Project ID number
- Detailed reason for request
- Supporting evidence (for accuracy claims)
Step 3: We’ll respond within 3 business days with:
- Approval/denial explanation
- Refund method options
- Alternative solutions (if applicable)
3. Refund Methods & Timing
- Credit Card Payments: Refunded to original card (5-10 business days)
- Bank Transfers: Processed within 7 business days
- Check Payments: Mailed within 14 business days
4. Partial Refunds
We may issue partial refunds for:
- Partially completed projects
- Minor errors that don’t require full rework
- Client-initiated early termination
5. Service Credits Option
Instead of refunds, clients may choose:
- 120% credit toward future services
- Free priority processing on next project
6. Dispute Resolution
Unresolved issues may be escalated to:
- Mediation via local business bureau.
- Binding arbitration in NY.
